Senior System Engineer
Core
Installation, configuration, operation, and maintenance of customer infrastructures according to maintenance contracts, providing on-site and phone support.
Role type
Senior System Engineer (2nd/3rd Level Support)
Builds
Customer IT infrastructure
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Incident and problem management, Change management implementation, ITSM tool administration, escalation and triage, project execution, up-selling and cross-selling identification, technical training
Preferred skills
Analytical abilities, quick learning, structured work, customer orientation, negotiation skills
Technologies
ITSM tools, Monitoring systems
Responsibilities
Handle incidents via ITSM tool, update ITSM modules and monitoring systems, perform change management from analysis to realization, escalate issues to 4th level or external partners, participate in large customer projects, identify lead opportunities for sales, attend technical events and training courses
Seniority
Senior, hands-on IC
