CS Consultant: Manager
Core
Manage client relationships in the FMCG sector to identify unmet needs, increase NPS, and drive adoption of NielsenIQ tools and capabilities.
Role type
Manager-level Customer Success Consultant (FMCG)
Builds
Client relationships, Joint Business Plans, and strategic service delivery elements for FMCG clients.
Domain
FMCG (Fast-Moving Consumer Goods) / Consumer Intelligence
Deliverable
client delivery
Required skills
data analysis, client relationship management, strategic planning, consultative selling, performance coaching, network building
Preferred skills
thought leadership, cross-functional collaboration, ROI optimization
Technologies
NielsenIQ tools (Retail Measurement Service, Consumer Panel Service)
Responsibilities
Lead Joint Business Plan process and Quantified Business Opportunity reviews; own NPS process and client satisfaction metrics; identify and hand off sales opportunities to Account Development; coach and mentor associates without direct reports; act as Voice of Customer for data quality and reporting needs.
Seniority
Manager, people management (non-direct reports)