Chef.fe de Brigade H/F/X
Core
Supervise the reception team to ensure smooth operations and high-quality guest experiences, managing reservations, occupancy forecasts, check-ins/check-outs, billing, and lobby management.
Role type
Senior Front Office Manager (Reception)
Builds
Guest arrival/departure processes, billing operations, lobby environment
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Reservation management, occupancy forecasting, team supervision, billing and cash handling, conflict resolution, lobby management, staff training, commercial actions
Preferred skills
Knowledge of OPERA, TARS, VR systems
Responsibilities
Supervise the reception team, manage reservations and occupancy forecasts, oversee check-ins and check-outs, handle billing and collections, manage special situations (overbookings, relocations, complaints), supervise lobby operations and safety, contribute to commercial initiatives
Seniority
Senior, hands-on IC