Change, Configuration & Release Analyst - IT Service Delivery
Core
Coordinating and managing Change requests, supporting Change planning and implementation, monitoring Releases, and maintaining accurate records within IT Service Delivery.
Role type
Change, Configuration & Release Analyst
Builds
IT Service Management processes and Change/Release activities
Domain
IT Operations / Service Delivery
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Change request lifecycle management, stakeholder management, process coordination, risk assessment, reporting, Microsoft Office (Excel)
Preferred skills
ITIL principles knowledge, Change/Release Management experience, regulated environment experience, ITIL v4 certification
Technologies
Microsoft Office, ITIL
Responsibilities
Coordinating and managing Change requests throughout their lifecycle, Reviewing requests to ensure all required information has been provided, Supporting Change planning and implementation activities, Facilitating Change-related meetings and documenting outcomes, Monitoring upcoming Releases and helping assess readiness, dependencies and potential risks, Producing reports and maintaining accurate records
Seniority
Junior to Mid-level, hands-on IC
