Senior Change Manager
Core
Own and manage BAU change control for Managed Services clients, leading a small team of analysts to ensure successful software deployments and system stability.
Role type
Senior Change Manager (Managed Services)
Builds
Unified commerce platform for shopping and dining (NCR Voyix)
Domain
Financial services / Retail technology / Managed Services
Required skills
Change management, project management, stakeholder management, risk assessment, audit trail management, software deployment coordination, problem management, root cause analysis, contract compliance, team leadership, Microsoft Office Suite, test management
Preferred skills
NCR Managed Services delivery knowledge, architectural software knowledge, fast-paced environment adaptability
Technologies
Microsoft Office Suite, NCR Software Distribution, NCR Managed Services Engineering & Quality Team tools
Responsibilities
Lead a small team of Jr Change Analysts; Manage customer change requests from scoping to deployment; Coordinate remote software deployments and testing; Maintain audit trails for contract compliance; Communicate change schedules and outages to stakeholders; Monitor change freeze periods; Conduct post-implementation reviews.
Seniority
Senior, hands-on IC with team leadership