Guest Experience Specialist
Core
Create thoughtful, personalized, and effortless guest experiences from arrival through departure at a luxury hotel.
Role type
Guest Experience Specialist (Luxury Hospitality)
Builds
Seamless guest journeys, bespoke requests, and personalized service interactions
Domain
Luxury Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest engagement, personalized service, service recovery, local destination knowledge, cross-department coordination, brand standards adherence
Preferred skills
Luxury hospitality experience, concierge or front office background, relevant hospitality degree/diploma
Technologies
None stated
Responsibilities
Welcome and engage guests, coordinate bespoke requests (dining, transport, tours), handle guest complaints and service recovery, maintain guest preference records, collaborate with hotel departments, provide local recommendations
Seniority
Individual Contributor, entry-to-mid level