Customer Success Executive
Core
Strategic leadership of post-sales adoption and success for ServiceNow's most valuable accounts, driving business transformation and predictable renewals.
Role type
Senior Customer Success Executive (Strategic Advisor)
Builds
Long-term customer value through ServiceNow platform adoption, business transformation initiatives, and expansion of premium offerings.
Domain
Enterprise SaaS / IT Service Management (ServiceNow)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, C-level executive relationship building, large-scale digital business transformation leadership, governance strategy, AI adoption and governance, ServiceNow platform architecture, cross-functional team leadership, risk mitigation, KPI-driven performance management, business acumen.
Preferred skills
ServiceNow Certified Technical Architect, experience with microservices and containerization, ITIL best practices, API integration knowledge.
Technologies
ServiceNow, NowAssist, AI Control Tower, Docker, microservices, APIs, CSDM, ITIL.
Responsibilities
Partner with C-level executives to guide business transformation; drive post-sales transformation and expansion of ServiceNow footprint; oversee technical governance and platform health; identify and mitigate success risks; establish and review success metrics and milestones; align platform capabilities with customer processes and workflows.
Seniority
Senior, hands-on IC with strategic leadership
