ServiceNow Architect
Core
Senior ServiceNow Architect leading enterprise platform strategy, solution architecture, and governance for complex IT service management and operations programs.
Role type
Senior IC ServiceNow Architect (Strategy & Delivery)
Builds
Scalable ServiceNow platform solutions and roadmaps for enterprise clients
Domain
Enterprise IT Service Management (ITSM), IT Operations Management (ITOM), and ServiceNow platform architecture
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow Certified Technical Architect (CTA), 12+ active ServiceNow CIS certifications, enterprise solution architecture, platform governance, integration design, CMDB management, security architecture, stakeholder management, team mentorship
Preferred skills
None stated
Technologies
ServiceNow platform, ITSM, ITOM, CSM, SPM, SecOps, HRSD, CMDB, HAM, SAM
Responsibilities
Lead end-to-end ServiceNow solution architecture for complex enterprise programs; Advise clients on platform strategy, roadmap planning, and implementation best practices; Present recommendations to executive and technical stakeholders; Lead and mentor cross-functional ServiceNow teams; Ensure solutions are scalable, maintainable, and aligned with best practices; Provide architectural oversight across platform modules and integrations; Review solution designs, data models, and upgrade impacts
Seniority
Senior, hands-on IC with strategic leadership