Healthcare Customer Support
Core
Provide compassionate customer support for patients and healthcare partners via phone, email, and chat, resolving inquiries and troubleshooting technical issues.
Role type
Healthcare Customer Support Specialist
Builds
Customer support interactions and issue resolution for healthcare clients
Domain
Healthcare / Customer Service
Deliverable
client delivery
Required skills
Empathy, problem-solving, multitasking, CRM software proficiency, Microsoft Office proficiency, healthcare terminology knowledge, HIPAA compliance knowledge
Preferred skills
Healthcare industry experience, knowledge of healthcare systems
Responsibilities
Respond to customer inquiries via phone, email, and chat; troubleshoot technical issues; document customer interactions; escalate complex issues; provide product and service information; handle sensitive patient information; collaborate with internal teams; follow up with customers; manage multiple requests simultaneously; adhere to compliance standards