Butler Communications Specialist
Core
Administrative and coordination specialist supporting the Butler team to deliver personalized guest experiences through pre-arrival preparation, profiling, and seamless inter-departmental communication.
Role type
Senior administrative coordinator (hospitality)
Builds
Personalized guest journeys and operational alignment across Butler, Concierge, and Housekeeping teams
Domain
Luxury hospitality / Hotel operations
Deliverable
product features
Required skills
Guest profiling, data analysis, pre-arrival coordination, cross-functional communication, administrative management, PMS proficiency
Preferred skills
Luxury environment experience, upsell strategy support, conflict escalation
Technologies
Opera PMS, room-management software
Responsibilities
Review daily arrivals and guest histories to identify VIPs and special occasions; Maintain accurate guest profiles and preference summaries; Coordinate pre-arrival briefs and communications with operational teams; Facilitate planning of in-suite experiences and amenities; Escalate guest concerns to senior stakeholders; Ensure compliance with brand SOPs and data privacy policies.
Seniority
Mid-level, hands-on IC