Lobby Host (H/F) - Stage de 6 mois
Core
Front-of-house host orchestrating the guest arrival experience at a luxury hotel lobby, ensuring smooth check-in, wait time management, and personalized service.
Role type
Front-of-house host (Lobby Host)
Builds
Seamless guest arrival experience and operational flow in a hotel lobby
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, conflict resolution, team coordination, service excellence, attention to detail, refreshment service
Preferred skills
Passion for customer experience, emotional intelligence, brand ambassadorship
Responsibilities
Greet guests professionally and identify their needs, transform wait times into positive experiences, coordinate team efforts for smooth guest flow, handle guest complaints by escalating to Guest Relations or Management, provide refreshments and maintain the lobby environment.
Seniority
Entry-level / Internship (6-month stage)