Chargé de relation client H/F
Core
Customer service and sales expert responsible for managing client needs, promoting available services, and driving revenue growth through client satisfaction and activation.
Role type
Customer relationship manager (sales focus)
Builds
Client service activation and sales processes
Domain
Retail / Food & Beverage distribution
Deliverable
client delivery
Required skills
Service sales, client needs analysis, omnichannel communication, CRM data management, new client onboarding, cross-functional collaboration
Preferred skills
Process deployment for new client welcome, service proposal (financing, equipment, warranties, after-sales service)
Responsibilities
Organize and follow up on customer satisfaction, welcome and listen to client needs across physical/phone/omnichannel channels, connect clients with appropriate internal experts, maintain and enrich the customer database, ensure new client onboarding process and service activation rates
Seniority
Mid-level (Agent de maîtrise)