Reservation Agent (f/m)
Core
Handle guest reservations and inquiries via telephone and email to ensure a seamless check-in/check-out process and maximize revenue through up-selling.
Role type
Reservation Agent
Builds
Room reservations and guest check-in/check-out workflows
Domain
Luxury Hospitality
Deliverable
client delivery
Required skills
Telephone communication, Property Management System usage, English, Polish, Microsoft Windows applications
Preferred skills
Previous customer service experience, up-selling techniques
Responsibilities
Book and enter room reservation requests, Update reservations for accurate check-in/check-out, Answer telephone and email inquiries, Assist guests regarding hotel facilities, Maximize revenue by up-selling guest rooms and recommending facilities, Liaise with Sales and other departments
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