Executive - Global Technical Support
Core
Provide end-to-end technical and product support for TabSquare's solutions to clients in SEA, ANZ, and Taiwan markets via phone, email, WhatsApp, and live chat.
Role type
Senior IC technical support executive
Builds
Client support operations and issue resolution for SaaS and POS/F&B solutions
Domain
Fintech, SaaS, POS, F&B IT Operations
Deliverable
client delivery
Required skills
troubleshooting complex content/network/printer issues, ticketing tools management, client relationship management, bilingual communication (English/Mandarin), Freshdesk, TeamViewer, Datadog, content management systems
Preferred skills
POS or F&B IT Operations support experience, Level 2/3 team liaison
Technologies
Freshdesk, TeamViewer, Datadog
Responsibilities
Acknowledge and resolve technical support queries within SLAs, log and track queries in ticketing tools, identify and escalate bugs to internal teams, flag high-impact infrastructure issues, liaise with Level 2/3 teams and Account Managers, recommend continuous improvement ideas
Seniority
Senior, hands-on IC