Assistant Reservation Manager
Core
Oversee daily operations of the Reservation Department to ensure seamless guest experience and drive revenue generation.
Role type
Assistant Reservation Manager
Builds
Reservation department operations and guest booking processes
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation operations management, team coaching and development, revenue optimization, cross-departmental collaboration, reporting and documentation, brand standards compliance
Preferred skills
Luxury hotel experience, Opera PMS proficiency, additional languages
Technologies
Opera, KnowCross, Microsoft Office
Responsibilities
Oversee daily reservation department operations, coach and develop reservation agents, collaborate with front office and revenue management, monitor booking conversion and drive upselling, complete daily reports and shift checklists, evaluate team performance, ensure adherence to brand and safety policies.
Seniority
Mid-level, hands-on IC