Service Manager Australia
Core
Lead TOMRA's end-to-end service operation across Australia, managing Field Service, Customer Care, Technical Training, and Project Installations to drive business growth and continuous improvement.
Role type
Senior Service Manager (National Operations)
Builds
End-to-end service delivery for TOMRA's sensor-based sorting and post-harvest solutions in the food industry.
Domain
Food industry, industrial automation, capital equipment, complex service operations.
Deliverable
client delivery
Required skills
Strategic leadership, team development, budget management, KPI tracking, commercial acumen, geographically dispersed team management, after-sales service operations, field service leadership, technical training oversight, project installation management, continuous improvement.
Preferred skills
Leadership qualifications, engineering background.
Technologies
sensor-based sorting systems, peeling equipment, integrated post-harvest solutions.
Responsibilities
Lead multi-functional teams across field service, customer care, technical support, training, and operations; drive performance and capability building; manage budgets and business performance; execute continuous improvement initiatives; lead geographically dispersed teams; oversee project installations and commissioning.
Seniority
Senior, hands-on IC with strategic leadership