Junior Customer Success Manager
Core
Junior Customer Success Manager responsible for retaining relationships with existing B2B clients, maximizing account value, and driving revenue growth through account management and commercial skills.
Role type
Junior Customer Success Manager (B2B)
Builds
Data quality solutions (Data Validation & Data Management) for clients across multiple industries
Domain
Data Quality / B2B Services
Deliverable
client delivery
Required skills
Account management, customer success, commercial skills, stakeholder management, negotiation, objection handling, forecasting, Salesforce CRM proficiency
Preferred skills
Experience achieving revenue, retention, and growth targets in B2B environments
Responsibilities
Deliver and exceed retention targets, forecast on a rolling 3-month basis, develop tailored account plans, articulate product value, uncover cross-sell/upsell opportunities, manage renewal risks, lead client issue resolution, contribute to NPS targets
Seniority
Junior, hands-on IC