Group reservations Agent
Core
Manage group reservations from initial inquiry to final guest departure, ensuring accuracy in rooming lists, billing, and special requirements.
Role type
Group Reservations Agent
Builds
Group room blocks and reservation records for hotel properties
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Group booking management, Reservation system administration, Billing processing, Guest communication, Sales promotion, Team collaboration
Preferred skills
OPERA cloud experience
Technologies
OPERA cloud
Responsibilities
Manage group reservations from initial inquiry to final guest departure, Ensure accuracy in rooming lists and billing details, Coordinate with Sales and Events teams on group blocks, Respond to group reservation inquiries by phone and email, Maintain group blocks in the reservations system, Prepare and distribute group resumes and rooming list confirmations
Seniority
Individual Contributor, Entry to Mid-level