Lobby Ambassador - Fairmont The Red Sea (Saudi National)
Core
Welcome guests, act as a key point of contact in the lobby, and provide personalized service to create memorable experiences at an ultra-luxury resort.
Role type
Lobby Ambassador (Hospitality)
Builds
Guest experiences, hotel services, and wellness offerings
Domain
Ultra-luxury hospitality and wellness
Deliverable
client delivery
Required skills
Guest relations, inquiry handling, VIP escorting, service recovery, transportation coordination, reservation assistance, facility promotion
Preferred skills
Ultra-luxury wellness concepts, pre-opening operations, project coordination, wellness facility setup, culturally relevant experience
Technologies
N/A
Responsibilities
Welcome guests upon arrival and departure, assist with inquiries and directions, anticipate guest needs, escort VIPs and special occasion guests, maintain visible presence in public areas, support service recovery, promote hotel facilities and events
Seniority
Entry-level to Junior