Senior Service Design & Transition Manager
Core
Design scalable, supportable services and lead their transition to operational readiness across EMEA and APAC, ensuring commercial viability and alignment with customer commitments.
Role type
Senior individual contributor service design and transition manager
Builds
Scalable service models, support frameworks, SLAs/OLAs, and operational readiness plans for SaaS and cloud products
Domain
Technology services, SaaS, cloud operations, and managed services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Service design, SLA/OLA governance, operational readiness planning, risk assessment, stakeholder influence, release coordination, automation strategy, software architecture knowledge, deployment process management
Preferred skills
ITIL certification, Lean Six Sigma, Project Management, experience with Experian Decision Analytics products
Technologies
Cloud platforms, SaaS environments, service management tooling, automation tools, release management systems
Responsibilities
Define service models and governance standards; lead service transitions and operational handovers; coordinate software releases and upgrades; analyze service performance and drive improvements; prepare support teams via training and documentation; align contractual commitments with operational capabilities
Seniority
Senior, hands-on IC