Enterprise Services Architect
Core
Designing and architecting Professional and Managed Services solutions for large enterprise customers to accelerate deployment and enhance adoption.
Role type
Senior Enterprise Services Architect
Builds
Scalable, repeatable service portfolios and solution blueprints for enterprise clients.
Domain
Enterprise technology, unified communications, collaboration, and cloud infrastructure.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Services architecture, solution design, SOW creation, service catalog development, pricing modeling, cross-functional collaboration, financial acumen, ITIL frameworks, service lifecycle design.
Preferred skills
UC/CC environments, automation platforms, monitoring tools, cloud certifications, Master's degree.
Technologies
ServiceNow, LogicMonitor, PagerDuty, AWS, Azure, Google Cloud.
Responsibilities
Partner with sales and delivery teams to design tailored service solutions; lead services discovery to identify objectives and constraints; architect comprehensive proposals including migration and lifecycle management; design Managed Services models for monitoring and optimization; build SOWs and solution blueprints; collaborate to standardize service offerings; provide subject matter expertise in negotiations; guide customers through service transformation.
Seniority
Senior, hands-on IC
