Field Collection Supervisor
Core
Supervise and monitor field collection and recovery operations to achieve delinquency and moving AR targets for a banking or multi-finance company.
Role type
Field Collection Supervisor
Builds
Collection and recovery performance metrics
Domain
Banking / Multi-finance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team supervision, Coaching, Performance management, Territory allocation, Payment management, Data analysis, Problem solving, Reporting
Preferred skills
Communication, Leadership
Technologies
Ms Office
Responsibilities
Manage and monitor collection and recovery performance to meet targets; Provide reports, information, and feedback to management on delinquency and moving AR; Supervise field collectors and provide coaching; Handle underperforming collectors; Monitor visit results and visit counts; Allocate territories to collectors; Manage and monitor consumer payments; Analyze consumer handling and report to management.
Seniority
Mid-level, hands-on IC