Guest Relations Agent, The Savoy Hotel
Core
Deliver exceptional 5-star luxury guest service experiences, managing front-of-house operations, VIP coordination, and guest requests to ensure seamless stays and build loyalty.
Role type
Guest Relations Agent (Front of House)
Builds
Front desk operations, guest arrival/departure processes, and personalized guest journeys
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Guest relations, upselling and cross-selling, VIP management, front desk operations, complaint handling, multi-tasking, profile management
Preferred skills
OPERA Cloud, Seven Rooms Opentable, Silverware
Responsibilities
Greet guests and assist with requests from arrival to departure, review arrival reports and share VIP information, assist Guest Executives with check-in/out and billing, drive revenue through upselling, communicate with teams to ensure efficient service, update guest profiles with preferences, handle guest complaints, and maintain service standards.
Seniority
Junior to Mid-level, hands-on IC