Customer Success Representative
Core
Ensure largest customers achieve business objectives by leveraging Brightspeed solutions, monitoring health indicators, and driving adoption to enable up-sell and cross-sell opportunities.
Role type
Senior Customer Success Representative (Enterprise)
Builds
Long-term value-based relationships with Fortune 500 decision-makers and influencers.
Domain
Telecommunications / Broadband Infrastructure
Deliverable
client delivery
Required skills
Customer success or account management, C-level executive engagement, complex multi-divisional customer management, revenue management, risk management, cross-functional collaboration, data networking knowledge, strategic relationship building, analytical skills, renewal strategy execution.
Preferred skills
None stated.
Technologies
MS Office suite.
Responsibilities
Manage overall customer metrics including usage data, health indicators, and renewal dates; Evaluate product and portal adoption maturity to address roadblocks; Construct and implement customer success plans across the lifecycle; Recognize expansion opportunities based on portfolio knowledge; Implement revenue management practices for retention and growth; Manage risks and deploy cross-functional support; Partner with sales and delivery teams for successful solution deployment; Define and execute renewal strategies including on-net migrations.
Seniority
Senior, hands-on IC