Guest Relations Agent
Core
Primary point of contact for guests ensuring comfortable and memorable stays through check-in, inquiries, and special requests.
Role type
Guest Relations Agent
Builds
Guest experiences and satisfaction metrics
Domain
Hospitality / Tourism
Deliverable
client delivery
Required skills
Greeting and check-in procedures, handling guest inquiries and complaints, coordinating special requests, managing VIP procedures, distributing guest information, handling reservations, monitoring guest satisfaction, assisting with lost and found, providing emergency support, collaborating across departments, knowledge of local attractions and culture
Preferred skills
Higher education in hospitality, fluency in Arabic, German, French, or Russian
Technologies
Fidelio, Opera
Responsibilities
Greet and welcome guests upon arrival, handle guest inquiries and complaints, conduct daily guest contacts, coordinate special requests and arrangements, manage VIP procedures, handle restaurant and amenity reservations, monitor guest satisfaction, assist with lost and found procedures, provide guidance for health issues or emergencies
Seniority
Entry-level, hands-on IC