Guest Service Agent - Full Time
Core
First point of contact for guests, managing check-in/check-out, handling requests/complaints, and providing local recommendations to create a luxury stay experience.
Role type
Front Office Guest Service Agent
Builds
Seamless guest journey from arrival to departure
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Guest relationship management, conflict resolution, local knowledge, multi-department communication, confidentiality handling, system proficiency, time management, composure under pressure
Preferred skills
Previous Front Office or hotel experience, passion for hospitality, polished professional presentation
Technologies
Hotel management systems
Responsibilities
Welcome guests and manage check-in/check-out, respond to guest requests and complaints, provide local recommendations, communicate with housekeeping and F&B, maintain guest information security, handle payments and keys
Seniority
Individual Contributor, entry to mid-level