Concierge Agent
Core
Guest ambassador delivering personalized service and managing unique requests to create unforgettable experiences for hotel guests.
Role type
Front-line hospitality concierge agent
Builds
Personalized guest experiences and seamless coordination of local services
Domain
Hospitality / Tourism
Deliverable
client delivery
Required skills
Guest request management, local knowledge, record keeping, network cultivation, inquiry response, financial integrity, SOP adherence, cross-department collaboration, task prioritization, time management
Preferred skills
None stated
Technologies
Microsoft Word, Excel, PowerPoint
Responsibilities
Provide accurate guidance on hotel facilities, local attractions, dining, and entertainment; Manage diverse guest requests including reservations, transportation, tours, and specialized services; Maintain guest preference records and professional service provider networks; Distribute printed guest materials; Respond to inquiries with solutions-oriented mindset; Follow through on requests with timely communication; Adhere to safety policies and departmental procedures; Collaborate with colleagues to support hospitality operations
Seniority
Entry-level to Junior