ICT Administrator III - Contact Center Operations with English language (m/f/d)
Core
Independently monitor, execute, and resolve operational tasks for 2nd and 3rd level support to ensure uninterrupted service delivery for customers.
Role type
Senior ICT Administrator (Network & Cloud Operations)
Builds
Stable network services and customer environments
Domain
Telecommunications / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows administration, Linux administration, SQL databases, incident management, change management, root cause analysis, process documentation, team coordination
Preferred skills
Session border controller experience, on-call troubleshooting, technical leadership
Technologies
Windows, Linux, SQL, Session border controller
Responsibilities
Monitor and resolve operational tasks, manage tickets (incidents, changes, problems), investigate root causes of incidents, coordinate internal and vendor support, maintain documentation, act as single point of contact for specific areas
Seniority
Senior, hands-on IC