Ingénieur Support Systèmes
Core
Provide technical support to clients and assist teammates across Free Pro offerings, managing infrastructure evolution projects, incidents, and modification requests for Free Pro managed infrastructures.
Role type
Systems Support Engineer (Infrastructure Operations)
Builds
Production infrastructure for Free Pro managed services
Domain
Telecom and IT infrastructure
Deliverable
client delivery
Required skills
Database management (MySQL, PostgreSQL), Operating systems (Windows, Unix), Storage and backup solutions, Automation tools (Ansible, OpenStack, Docker), Network protocols and routing
Preferred skills
Network technologies
Responsibilities
Operate client platforms to maintain operational conditions, Open and track incidents with supplier operators, Proactively monitor Free Pro managed infrastructures, Handle Level 2 system incident escalations and client modification requests, Ensure equipment updates for security issues, Support Support Technicians, Write operating procedures, Produce weekly reporting of key events, Participate in scheduled HO/HNO interventions, Participate in on-call rotation
