Senior Lead Incident Manager with German language - (m/f/d)
Core
Lead incident management for IT issues, ensuring timely resolution and adherence to SLA/OLA agreements while supporting critical deployments.
Role type
Senior Lead Incident Manager
Builds
Incident resolution workflows and communication protocols for IT stability
Domain
IT Operations / Incident Management
Deliverable
client delivery
Required skills
Stakeholder management, problem-solving, data gathering and reporting, task prioritization, root cause analysis, hierarchical escalation management, process and quality management
Preferred skills
Analytical thinking, presentation skills, autonomous work, entrepreneurial mindset
Technologies
IT processes and organization
Responsibilities
Lead incidents from inception to resolution, coordinate critical situations to prevent SLA breaches, oversee data quality for incident information, clarify roles and responsibilities, schedule and prioritize tasks, conduct in-depth technology diagnosis, collaborate with teams for resolution, trigger major incident protocols, manage hierarchical escalations, support critical deployments and marketing campaigns
Seniority
Senior, hands-on IC
