Manager, Problem Management
Core
Lead a team of problem management analysts to identify root causes, drive permanent fixes, and reduce repeat incidents across a global IT platform.
Role type
Manager, Problem Management
Builds
Global IT platform stability and service reliability
Domain
IT Operations / Incident & Problem Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, root cause analysis (RCA), incident management processes, operational data analysis, performance management, process governance, cross-functional collaboration
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead, manage, and develop a team of problem management analysts; Enforce high-quality root cause analysis (RCA) standards; Hold engineering and product teams accountable for fix delivery; Oversee analysis of incident trends to identify systemic issues; Establish and enforce problem management standards and governance; Act as the key interface between problem management, NOC, engineering, and product teams
Seniority
Manager, hands-on leadership
