Reservations Agent
Core
Managing individual and group hotel reservations, ensuring smooth guest stays, and coordinating group bookings from inquiry to on-site execution.
Role type
Reservations Agent (Hospitality)
Builds
Guest reservations, room blocks, and group accommodations for Novotel Perth Murray Street
Domain
Hospitality / Hotel Industry
Deliverable
product features
Required skills
OPERA property management system, group booking coordination, reservation management, billing account setup, sales techniques, policy explanation, special request handling, guest issue resolution
Preferred skills
Groups experience, service orientation, detail focus, multitasking, entrepreneurial spirit, passion for hospitality, hotel industry experience
Responsibilities
Taking inquiries and converting business for FIT and group reservations, overseeing room blocks and rate codes, processing reservation changes/cancellations across channels, identifying guest needs and assigning room types, explaining guarantee and cancellation policies, documenting special requests, maximizing revenue via sales techniques, troubleshooting guest issues, setting up billing accounts, escalating complex requests