Front Office All-Rounder
Core
Support Front Office and Guest Services operations to create a warm and seamless experience for guests from arrival through to departure.
Role type
Front Office All-Rounder
Builds
Guest check-in/check-out, service requests, concierge bookings, and loyalty program promotions
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, check-in/check-out management, concierge services, upselling, Microsoft Office, Opera Cloud
Preferred skills
Luggage handling, local recommendations, cross-department collaboration
Responsibilities
Welcoming guests and assisting with check-ins and departures, responding to guest enquiries and service requests, assisting guests with luggage, promoting Accor loyalty programs and upselling opportunities, completing guest records and general Front Office administration
Seniority
Individual Contributor