Transient Coordinator
Core
Manage and optimize individual leisure guest bookings (FIT) for a luxury resort, delivering personalized service and contributing to revenue growth.
Role type
Transient Coordinator (Reservations & Revenue Support)
Builds
Individual leisure guest bookings, resort packages, and upsell opportunities
Domain
Luxury Hospitality / Resort Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> product features (booking confirmations, guest communications, upsell offers)
Required skills
Reservations processing, guest engagement, upselling, PMS/CRS proficiency, data entry, report generation, cross-department coordination
Preferred skills
Luxury hotel experience, FIT segment expertise, revenue management knowledge, Microsoft Excel proficiency
Technologies
PMS, CRS, Microsoft Office (Excel)
Responsibilities
Handle incoming FIT reservations via phone, email, and online requests; Provide curated, personalized service with resort packages and upselling; Monitor booking pace and assist in forecasting demand to optimize occupancy and ADR; Coordinate pre-arrival guest communication and maintain guest profiles; Collaborate with Front Desk, Concierge, Spa, and other departments to ensure seamless guest journey; Generate reports on reservation trends and relay insights to the Revenue Manager
Seniority
Mid-level, hands-on IC