Technical Support Lead - QLD
Core
Deliver advanced Level 2 IT support (hardware, software, AV) and manage frontline IT operations across four Queensland offices.
Role type
Senior IC IT Support Lead with functional management responsibilities
Builds
Stable IT infrastructure, meeting room/AV systems, and device lifecycle management for engineering and project teams
Domain
Architecture, consulting, construction engineering, and mobility services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Level 2 hardware/software support, Windows 11, Microsoft 365, device lifecycle management, ITIL, ticket management, AV/video conferencing technology, stakeholder management, budgeting, asset lifecycle management
Preferred skills
Engineering software exposure, commercial acumen, retail or hospitality background
Technologies
Windows 11, Microsoft 365, Teams Rooms, displays, mics
Responsibilities
Lead Brisbane IT support team, manage device lifecycle (imaging, deployment, patching), own meeting room and AV technology, act as primary local point of contact for global IT, manage ticket management and SLA reporting, lead communication and training for technology rollouts
Seniority
Senior, hands-on IC with one direct report
