Front Office Manager
Core
Lead the strategic and operational direction of the Front Office department to ensure seamless, memorable, and luxury guest experiences at a 5-star hotel.
Role type
Senior Front Office Manager
Builds
Luxury guest journeys, departmental operational excellence, and brand-standard service delivery
Domain
Hospitality / Luxury Hotel Management
Required skills
Luxury service management, team leadership and coaching, operational judgment, financial acumen, hotel operating systems knowledge, emergency management, service recovery, budgeting and cost control
Preferred skills
Emotional intelligence, proactive approach to health and safety, flexibility for shift work
Technologies
Hotel operating systems, Night Audit functions
Responsibilities
Lead and develop Front Office staff, oversee VIP arrivals and complex guest situations, manage departmental expenditure and inventory, conduct monthly performance analysis, act as Chief Warden during emergencies, ensure brand standards in public areas
Seniority
Senior, hands-on IC