Retail Customer Service and Sales Associate
Core
Inbound sales associate handling phone, chat, and email inquiries to convert leads into revenue through consultative selling.
Role type
Inbound Sales Associate
Builds
Sales revenue and customer solutions
Domain
Retail / Contact Center
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Consultative selling, Active listening, Problem solving, Needs analysis, Objection handling, Closing skills, CRM proficiency, Multitasking
Preferred skills
Retail industry experience, Inbound call center experience, Track record of exceeding sales targets
Technologies
CRM systems, Microsoft Office, Google Suite, Telephony systems
Responsibilities
Answer incoming calls and chats, Identify sales opportunities, Educate customers on products, Overcome objections, Achieve sales targets, Maintain CRM records
Seniority
Entry to Mid-level, hands-on IC