Customer Engagement Manager
Core
Lead regional strategy for user lifecycle incentives, communications, and segmentation to drive acquisition, retention, and reactivation.
Role type
Senior Customer Engagement Manager (Growth/CRM)
Builds
Regional incentive programs, loyalty models (Plus), and complex incentive structures (Hit Deals) for the delivery and quick-commerce platform.
Domain
Food delivery and quick-commerce in Latin America
Deliverable
production ML models | product features | dashboards & analysis
Required skills
User lifecycle strategy, analytical thinking, user segmentation, SQL, English (fluent), team leadership
Preferred skills
AI usage, automation tools (Braze), budget management
Technologies
SQL, Braze
Responsibilities
Design strategic models for loyalty and incentive programs, guide and empower a regional team, collaborate with local teams for execution, manage regional incentive budgets, partner with global Data, Product, and Marketing teams.
Seniority
Senior, hands-on IC