Director, Commercial Operations
Core
Business owner for EVERSANA's commercial incentive compensation program, ensuring accurate, timely, and compliant administration of the commission plan across the Commercial organization.
Role type
Director, Commercial Operations (Incentive Compensation)
Builds
EVERSANA's incentive compensation platform (CaptivateIQ) and scalable commission administration processes
Domain
Life Sciences / Commercial Operations / Sales Compensation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Commission plan administration, CaptivateIQ platform management, Salesforce CRM expertise, data validation and reconciliation, process redesign and automation, stakeholder management, financial reporting, vendor management, team leadership
Preferred skills
Experience with Xactly, Varicent, Spiff, or QuotaPath platforms
Technologies
CaptivateIQ, Salesforce, Microsoft Excel
Responsibilities
Lead administration of the Commercial Commission Plan including calculations, reviews, approvals, and payments; Own and administer the incentive compensation platform including maintenance and optimization; Partner with Finance, HR, Payroll, and IT to coordinate commission governance; Act as primary point of contact for commission inquiries and resolve discrepancies; Validate data completeness and accuracy from Salesforce and financial systems; Develop dashboards and metrics to support forecasting and decision-making; Maintain process documentation for audit readiness; Analyze compensation and revenue data to identify trends and risks; Improve efficiency through process redesign and technology enhancements; Manage relationships with external vendors; Advise senior leadership on compensation operations and future development; Manage performance and development of direct and indirect reports.
Seniority
Director, strategic leadership with hands-on execution
