Technical Support Representative L1
Core
Provide technical support for IoT devices and web applications, resolving customer issues and building product expertise.
Role type
L1 Technical Support Engineer
Builds
Customer support resolutions for IoT and web application products
Domain
IoT, Web Applications, Hardware Support
Deliverable
client delivery
Required skills
Troubleshooting IoT devices and custom hardware, Windows and Linux OS support, Zendesk, Jira, Confluence, Salesforce, ServiceNow
Preferred skills
Advanced English (B2+), proactive problem-solving, empathy with diverse customer personalities
Technologies
Zendesk, Jira, Confluence, Salesforce, ServiceNow, Windows, Linux
Responsibilities
Communicate complex technical information clearly, collaborate with product and engineering teams, act as customer voice to define innovative solutions, provide outstanding customer support using ticketing and collaboration tools
Seniority
Entry-level, hands-on IC
