Client Relation Specialist
Core
Execute key business functions within the Order Management department including order processing, call center support, returns processing, and client inquiry resolution.
Role type
Client Relation Specialist (Order Management)
Builds
Order management workflows and client support services
Domain
Life Sciences / Healthcare Commercialization
Deliverable
product features
Required skills
Order entry and maintenance, Investigation of overages/shortages/damages, Handling 222 and RGA requests, Client shared mailbox management, E-mail monitoring and support, Return credit resolution, Cross-departmental collaboration, Process improvement evaluation
Preferred skills
Finance background, 3-4 years of Customer Service experience
Technologies
Order management systems, Client communication channels
Responsibilities
Investigate overages, shortages, and damages in applicable systems; Handle 222 and RGA requests within timelines; Manage assigned client shared mailboxes; Respond to client and customer inquiries via email; Enter and maintain orders; Resolve return credits requiring review; Collaborate with other departments on client resolutions and special projects; Maintain client work instructions; Evaluate department efficiency and productivity to drive process improvements.
Seniority
Mid-level IC