Field Support Technician - Paço de Arcos
Core
On-site and remote IT support technician delivering hardware/software troubleshooting, device imaging, and operational coordination for end users.
Role type
Field Support Technician (IT)
Builds
End-user device support and operational incident resolution
Domain
IT Services / Enterprise Support
Deliverable
product features
Required skills
Windows OS, macOS, hardware troubleshooting, desktop/laptop imaging, network patching, ticket management, incident coordination
Preferred skills
Customer service, autonomous decision-making, SLA compliance
Technologies
Microsoft Windows, macOS, incident management tools
Responsibilities
Coordinate daily team activities and incident management; Manage escalations and communicate with customers; Provide on-site and remote IT support; Troubleshoot hardware and software issues; Install and configure desktop/laptop images; Perform network patching in cabinets/racks; Support printers and peripherals; Monitor ticket queues for SLA compliance; Produce operational reports.
Seniority
Individual Contributor
