Manager Recouvrement Amiable H/F
Core
Manage a team of 8-10 friendly debt recovery advisors and personally intervene in incoming/outgoing calls to negotiate with delinquent clients to regularize their situations.
Role type
Team Lead / Manager in friendly debt recovery
Builds
Debt recovery campaigns and client negotiation solutions
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
Team management, performance indicator tracking, campaign organization, coaching, negotiation, Microsoft Office
Preferred skills
Continuous improvement mindset, field work experience
Responsibilities
Ensure team targets are met, compile and report performance indicators, organize activity planning and call campaigns, coach and develop team members, negotiate with delinquent clients via phone
Seniority
Manager, hands-on leadership
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.