Collection Manager - TL - Lending Collections (EM Recovery)
Core
Lead collection targets and control collection flow for a specified area, managing a large team of collection officers and agencies.
Role type
Senior Team Lead, Lending Collections (EM Recovery)
Builds
Repayment plans and collection outcomes for overdue accounts
Domain
Financial services / Lending / Debt recovery
Deliverable
client delivery
Required skills
People management, team leadership, performance monitoring, productivity management, negotiation, stakeholder management, legal issue support
Preferred skills
Achievement orientation, strong communication, relationship building
Responsibilities
Achieve collection targets for assigned area, manage productivity parameters for collection officers, monitor performance against set parameters, ensure background checks for hired agencies, support officers in legal/police issues
Seniority
Senior, hands-on IC with team leadership