Groups Reservations Agent
Core
Accepting, inputting, and monitoring group hotel reservations across Novotel, Ibis, Movenpick, and Sofitel brands to maximize room sales and revenue.
Role type
Groups Reservations Agent
Builds
Group room bookings and reservations for Accor hotel properties
Domain
Hospitality / Hotel Reservations
Deliverable
product features
Required skills
OPERA PMS, Microsoft Office, rate structure knowledge, occupancy management, upselling, customer service, phone etiquette, loyalty program management
Preferred skills
FIT and Groups experience, hotel environment tenure, additional languages
Technologies
OPERA PMS, Microsoft Office
Responsibilities
Accept and input reservations via incoming channels, maintain accuracy during calls and data entry, meet monthly/annual revenue targets, manage guest expectations and emotions, handle call volume, update guest details on PMS, confirm requirements with guests, adhere to set rates, maintain product knowledge of property features and specials
Seniority
Individual Contributor