Groups Reservationist
Core
Managing all guest enquiries and processing individual and group hotel room reservations to support revenue targets and ensure guest satisfaction.
Role type
Groups Reservationist
Builds
Group room blocks and individual reservations for hotel stays
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, group booking administration, inventory control, complaint resolution, data entry, reporting, contract setup, sales promotion
Preferred skills
Communication, team collaboration, customer service, sales mindset
Technologies
PCO systems, fax, email, phone
Responsibilities
Process and input individual and group reservations; manage group blocks including inventory and payments; handle guest complaints and enquiries; produce group reports and forecasts; maintain guest history and filing systems; coordinate with departments for special requests; promote hotel services to travel agents and commercial organizations.
Seniority
Individual Contributor