IT-Support Tekniker
Core
Serve as a primary contact point for critical customers to resolve IT issues across hardware, software, and network/security, ensuring a seamless and positive experience via multiple channels.
Role type
IT Support Technician (Level 1/2)
Builds
IT service delivery and operational stability for enterprise clients
Domain
IT Services / Customer Experience
Deliverable
client delivery
Required skills
hardware troubleshooting, software support, network and security basics, incident escalation, SLA management, process improvement
Preferred skills
documentation, cross-functional collaboration
Technologies
general IT infrastructure tools
Responsibilities
diagnose and resolve technical problems for end-users, prioritize and escalate complex issues, identify process improvements to enhance customer journey
Seniority
Individual Contributor, operational level
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