Reservation Agent
Core
Manage hotel room inventory, process reservations, and maximize revenue through upselling and suggestive selling.
Role type
Reservation Agent
Builds
Room bookings and guest reservations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Property Management Systems (PMS), OPERA, revenue management, upselling, guest inquiry handling, data entry accuracy
Preferred skills
Corporate client relationship management, knowledge of local attractions and events
Technologies
OPERA, office applications
Responsibilities
Input and answer written and telephone inquiries, maintain accurate reservation records in the PMS, conduct daily audits of arrival files, coordinate with Front Office and Sales departments, file correspondence and reports, identify potential corporate clients for the Sales Department.
Seniority
Entry-level to Junior
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