Teamleader Customer Service- Milieu
Core
Lead and optimize customer service operations for water and soil analysis, managing the process from lab analysis to billing and ensuring high-quality client delivery.
Role type
Senior Team Leader, Customer Service & Operations
Builds
Efficient billing flows, optimized customer service processes, and high-quality analytical reporting for environmental clients.
Domain
Environmental testing / Water and soil analysis / Life sciences
Deliverable
client delivery
Required skills
Process optimization, team leadership (10+ members), billing automation, KPI management, change management, ERP system proficiency, chemical/environmental domain knowledge
Preferred skills
Lean methodology, forecasting, French language, B2B technical environment experience
Technologies
ERP systems
Responsibilities
Develop and implement process improvement plans, manage the end-to-end customer order lifecycle, optimize and automate billing flows, coach and develop the team, handle complex client dossiers
Seniority
Senior, hands-on IC