Especialista de Atendimento ao cliente (Customer Service)
Core
Provide technical and administrative support to clients regarding sample logistics, analysis requests, and the Eurofins On Line (EOL) system, ensuring alignment between commercial proposals and laboratory operations.
Role type
Customer Service Specialist (Laboratory/Environmental & Food Analysis)
Builds
Client-facing support for sample submission, result delivery, and system usage within the Eurofins network.
Domain
Environmental and Food Science Laboratory Services
Deliverable
client delivery
Required skills
Sample logistics management, commercial proposal alignment, system administration (EOL/LIMS), technical knowledge of sample preservation and vialing, regulatory standards knowledge, data analysis for performance improvement
Preferred skills
Public speaking, critical thinking, interpretation skills
Technologies
Eurofins On Line (EOL), LIMS
Responsibilities
Contact clients to resolve analysis request deviations and provide tool usage guidance; Support clients in sample receipt and manage sample submission logistics; Align commercial proposals with laboratory capabilities and adjust delivery timelines for rush requests; Manage client complaints and irregularities in sample receipt; Monitor and report performance indicators to drive cross-departmental improvements; Provide technical clarifications on sample preservation and vialing; Register and track billing and payment issues; Maintain communication with ASMs, commercial teams, and sample login teams.
Seniority
Junior to Mid-level, hands-on IC